Customer Tools

Who We Are

One Call Networks is a full team of IT professionals with decades of experience in all fields of Information Technology from the Internet, Telecommunications, Systems Administration, Help Desk Support, and Structured Cabling. Our primary goal is to support our clients with a constant level of professionalism while adapting to the uniqueness each company brings to the table.

We support home based, small, and midsize organizations nationwide, by utilizing our experience and making sure their electronic systems work seamlessly and securely together. One Call Networks means One team, One point of contact, One help desk, As our slogan says, One Call to Solve Them All.

Let us sit down with you and make sure your technology is working for you rather than against you.

  • Internet Service Consulting
  • Telephony Solutions
  • Video Conferencing
  • Managed IT Service Provider
  • Desktop / Network / Server Support
  • Systems Integration
  • Structured Cabling
  • Expense Management

Systems are integrated … and your IT Management Team should be too.

Who We Work With

The specialists at One Call Networks work with organizations large enough to have technology challenges but too small to have their own in-house technical support team. We do offer Co-Managed solutions as well where we can support your existing team with those tasks they just have zero time for.

Micro or small businesses need expert telecom, technology, data, and cloud integration support as much as the largest corporation. Unreliable, vulnerable, inefficient, or outdated systems can hold a small business back and even bring it to a screeching halt. In many situations, companies were set up by an IT team but then forgotten about. We call this Auto-Pilot IT. Set it and forget it. Where-as, we are here for the long haul. Relationships are more important to us than the quick sale.

Who does a small business turn to for advice or immediate support? A supplier’s on-line support “desk”? Maybe…if you know what questions to ask. But when things just don’t work or should work better, most small business owners don’t have the expertise (and let’s face it…the patience) to start researching, troubleshooting, or learning on the job. Piecemeal solutions are often put in place without the necessary knowledge if it will work with your existing equipment.

That’s One Call Network’s niche. We offer cost-effective service plans for maintaining, monitoring, and optimizing your technology systems. Your small business will have the stability and efficiency that will rival larger companies – systems but are carefully designed and right-sized to meet your needs.

For phone systems to laptops, data protection to cybersecurity, network management to cabling, product consultation to integration, One Call Networks is the technology partner for the small business.

Services

Telecom

Telecom

You need to communicate to the world seamlessly and effectively. We’ll optimize and maintain all the tools, resources and systems you need in order to do that.

  • Full Service Internet Provider
  • VoIP, Analog/POTS, PBX, Telephony
  • Toll Free Service
  • Fax2Mail Solutions
  • Telephone and Video Conferencing

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Data

Data

You need secure, reliable equipment and devices. We’ll keep your systems running through the right devices and train you on how to use them.

  • Network Management and Monitoring
  • Desktop and Server Support
  • Hardware Sales
  • Cybersecurity and Internet Filtering
  • Network Engineering and Deployment
  • Network and Data Protection

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Integration

Integration

Your business is efficient when your telecom and data are seamlessly linked. Our support extends all the way to display and presentation just as if we were your in-house IT employee.

  • Structured Cabling
  • Fiber Optic Installation
  • Surveillance Systems
  • Conference and Lecture Room Integration
  • Office Automation

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Telecom Expense Management

Finding a good Telecom Consultant is difficult but we are the best in the industry. We know how to reduce costs, resolve billing errors, improve departmental reporting, and how to take away your business’s telecom headaches!

Telecom Consulting

Communications Technology is changing all the time and it’s not what it used to be.  We are on top of the technology and know-how to help your business adapt with strategic technology decisions with phone systems, PBXs, VoIP, SIP trunks, SBC, and beyond.

Managed IT Service Tiers

One Call Networks is the next best thing to having your own IT team on staff. We can fill the most common positions. Helpdesk, Systems Administrator, and IT Director.

Help Desk Technician

Reactive

If you simply want a competent and experienced Help Desk team at your disposal to respond to remote or onsite issues, this is the plan for you. We’ll be on call to remotely install, set up, configure, and troubleshoot your IT concerns. This plan does not include proactive or preventive monitoring. Remote resolutions requiring 15 minutes or more and onsite services will be considered “projects” and subject to a separate charge. All work will be coordinated through our ticket system.

Ideal for most customers

Systems Administrator

Proactive

This service level covers all the help desk functions described above, while we also proactively monitor and maintain your entire inventory of office technology. Your systems will be current and up to date and will reflect industry best practices.

Information Technology Director

Planner

At this optimal, hands-on level, in addition to all the services listed above, we’ll take the lead on all technology relationships both internally (users) and externally (vendors). We’ll ensure you’re getting the best solution at the best cost for all your IT requirements. We’ll meet regularly with your leadership team to make sure we’re completely in sync with your IT goals and your business plans.

Contact One Call to to learn more about how we can help your Business have technology work for you.