One Call Networks is a full-service group of IT professionals with decades of experience and relations in all fields of Information Technology from the Internet, Telecommunications, Systems Administration, Help Desk Support, and Structured Cabling. Our primary goal is to support our clients with a constant level of professionalism while adapting to the uniqueness each company brings to the table.
We support home-based, small, and midsize organizations nationwide, by utilizing our experience and making sure their electronic systems work seamlessly and securely together. One Call Networks means One team, One point of contact, and One help desk, As our slogan says, One Call to Solve Them All.
Let us sit down with you and make sure your technology is working for you rather than against you.
Systems are integrated … and your IT Management Team should be too.
The staff at One Call Networks work with organizations large enough to have technology challenges but too small to have their own in-house technical support team. We do offer Co-Managed solutions as well where we can support your existing team with those tasks, they just have zero time for.
Micro or small businesses need expert telecom, technology, data, and cloud integration support as much as the largest corporation. Unreliable, vulnerable, inefficient, or outdated systems can hold a small business back and even bring it to a screeching halt. In many situations, companies were set up by an IT team but then forgotten about. We call this Auto-Pilot IT. Set it and forget it. Where-as, we are here for the long haul. Relationships are more important to us than quick sales.
Who does a small business turn to for advice or immediate support? A supplier’s online support “desk”? Maybe…if you know what questions to ask. But when things just don’t work or should work better, most small business owners don’t have the expertise (and let’s face it…the patience) to start researching, troubleshooting, or learning on the job. Piecemeal solutions are often put in place without the necessary knowledge of whether it will work with your existing equipment.
That’s One Call Network’s niche. We offer cost-effective service plans for maintaining, monitoring, and optimizing your technology systems. Your small business will have the stability and efficiency that will rival larger companies – systems that are carefully designed and right-sized to meet your needs.
Campground Full Technology services
You need to communicate with the world seamlessly and effectively. We’ll optimize and maintain all the tools, resources, and systems you need in order to do that.
You need secure, reliable equipment and devices. We’ll keep your systems running through the right devices and train you on how to use them.
Your business is efficient when your telecom and data are seamlessly linked. Our support extends all the way to display and presentation just as if we were your in-house IT employee.
Finding a good Telecom Consultant is difficult but we are the best in the industry. We know how to reduce costs, resolve billing errors, improve departmental reporting, and how to take away your business’s telecom headaches!
Communications Technology is changing all the time and it’s not what it used to be. We are on top of the technology and know-how to help your business adapt with strategic technology decisions with phone systems, PBXs, VoIP, SIP trunks, SBC, and beyond.
One Call Networks is the next best thing to having your own IT team on staff. We can fill the most common positions. Helpdesk, Systems Administrator, and IT Director.
If you simply want a competent and experienced Help Desk team at your disposal to respond to remote or on-site issues, this is the plan for you. We’ll be on call to remotely install, set up, configure, and troubleshoot your IT concerns. Remote resolutions requiring 15 minutes or more and on-site services will be considered “projects” and subject to a separate charge. All work will be coordinated through our ticket system. All charges are based on Flat Rates and if we go over our quoted rate, you will not be billed for additional labor.
This level of service covers all that Break/Fix does but adds a level of service where your systems will have our monitoring software installed which will allow us to try and identify issues before they take down the office. Hardware failures, viral infections, network intrusion, and backup failures are some of the issues we will monitor. The important thing to note here is, even though we will monitor these aspects of your technology, we will ONLY work on issues after letting you know what it will cost. This plan does not include proactive remediation and preventative maintenance. It’s a hands-off approach but with a better chance to prevent issues than the Break/Fix model.
This service level covers all the Reactive functions described above, while we also proactively monitor and maintain your entire inventory of office technology. Your systems will be current and up-to-date and will reflect industry best practices. You also benefit from others’ failures. We do not wait for your systems to fail. If we can identify a problem that could pose an issue with all of our clients, we automatically implement the fix as a patch. Client tickets often become patches that our entire client list benefits from. We don’t wait for you to fail, we try to prevent it.
