Privacy Policy
Privacy Policy
Effective Date: August 5, 2026
One Call Networks LLC (“One Call Networks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, how we use it, and under what circumstances it may be disclosed.
This policy applies to information collected through our website, contact forms, telephone calls, text messages, email communications, support systems, and the technology services we provide.
1. Personal Information We Collect
Depending on how you interact with One Call Networks, we may collect the following categories of information:
Contact Information
This may include:
- Your name
- Business or organization name
- Email address
- Telephone or mobile phone number
- Mailing, billing, or service address
- Your preferred method of communication
Inquiry and Service Information
When you contact us or request service, we may collect:
- The services in which you are interested
- Information included in contact forms, emails, text messages, telephone calls, or support tickets
- Appointment and scheduling information
- Information necessary to prepare proposals, agreements, invoices, or service recommendations
Client and Technology Information
When providing managed IT, cybersecurity, telecommunications, consulting, or technical support services, we may collect or access information such as:
- User and account identifiers
- Device names and device identifiers
- Computer, server, network, and software information
- System logs, alerts, security events, and diagnostic information
- Internet protocol addresses and connection information
- Information required to administer, troubleshoot, secure, monitor, or support a client’s technology systems
Technology information collected while performing services is also subject to the applicable client agreement, service agreement, confidentiality agreement, or other contract between One Call Networks and the client.
Billing and Transaction Information
We may collect billing contact information, invoice information, service history, payment status, and related transaction records.
When payment information is processed through a third-party payment processor, that provider may collect and process payment-card or banking information under its own privacy and security practices.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- Internet protocol address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- Cookie, analytics, and similar website-usage information
SMS and Communication Information
When you communicate with us by text message, we may collect:
- Your mobile telephone number
- The content of incoming and outgoing messages
- Message timestamps and delivery status
- Consent, opt-in, opt-out, HELP, and STOP records
- Information required to respond to or document your request
2. How We Use Personal Information
One Call Networks may use personal information to:
- Respond to questions, inquiries, and service requests
- Provide technical support and managed technology services
- Schedule appointments, consultations, installations, or service visits
- Create and manage support tickets
- Send requested service updates and follow-up communications
- Send appointment reminders, support updates, maintenance notifications, outage information, account notices, or billing notifications
- Prepare proposals, service agreements, invoices, and account records
- Manage client relationships
- Coordinate services with technology vendors at a client’s request
- Monitor, maintain, troubleshoot, and secure client technology systems
- Improve our website, services, support procedures, and client experience
- Protect our systems, clients, employees, and business from fraud, security threats, or unauthorized activity
- Maintain records required for legal, regulatory, contractual, accounting, or compliance purposes
- Enforce our agreements and protect our legal rights
We do not use SMS consent to enroll individuals in unrelated marketing programs.
3. How Personal Information Is Shared
One Call Networks does not sell or rent personal information.
We may disclose limited personal information in the following circumstances:
Service Providers
We may use contracted service providers to support business operations, including website hosting, email, cloud storage, ticketing, telecommunications, SMS delivery, accounting, payment processing, analytics, security, and other technology services.
These providers may process information only as necessary to perform services for One Call Networks and are not authorized to use the information for their own independent marketing purposes.
Technology Vendors and Referral Partners
At a client’s request, or when reasonably necessary to provide an authorized service, we may share relevant information with internet providers, telecommunications companies, software companies, equipment manufacturers, cloud providers, security providers, or other technology vendors.
We limit these disclosures to information reasonably necessary to evaluate, coordinate, purchase, configure, support, or troubleshoot the requested service.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws, regulations, court orders, or lawful government requests
- Investigate fraud, security incidents, or illegal activity
- Enforce contracts or protect our legal rights
- Protect the rights, safety, systems, or property of One Call Networks, our clients, or others
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality and privacy protections.
4. SMS Privacy and Consent
SMS consent is not shared with third parties or affiliates.
Mobile telephone numbers, SMS opt-in information, and SMS consent records will not be sold, rented, or provided to third parties or affiliates for their own marketing or promotional purposes.
Telecommunications carriers and contracted messaging-platform providers may process limited message-routing information solely to transmit and administer messages on our behalf. They are not permitted to use SMS consent information for their own marketing purposes.
Participation in our SMS program is voluntary. Consent to receive text messages is not a condition of purchasing goods or services from One Call Networks.
Information about our SMS program is available in our SMS Terms and Conditions:
5. Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, maintain security, and improve functionality.
You may configure your browser to reject or delete cookies. Disabling certain cookies may affect the operation of some website features.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain client and business records
- Document consent and communication preferences
- Meet contractual, accounting, security, legal, and regulatory obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the information and the services provided.
7. Information Security
One Call Networks uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, storage system, email, or SMS service can be guaranteed to be completely secure. You should not send passwords, complete payment-card numbers, banking credentials, Social Security numbers, medical information, or other highly sensitive information through ordinary text messages or unsecured contact forms.
8. Your Choices and Privacy Requests
You may request that we:
- Provide information about the personal information we maintain about you
- Correct inaccurate contact information
- Update your communication preferences
- Delete personal information when it is no longer required, subject to legal, contractual, security, and record-retention requirements
- Stop sending SMS messages
To stop SMS messages, reply STOP to any message from One Call Networks. For assistance, reply HELP or contact us using the information below.
Unsubscribing from SMS messages does not prevent us from communicating with you through another appropriate method regarding an active service request, account, contract, legal notice, security event, or emergency.
9. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information directly from children under 13 through our website.
If we learn that information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to websites operated by other organizations. One Call Networks is not responsible for the content, security, or privacy practices of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.
The effective date at the top of this page will identify the most recent revision. Material changes may also be communicated through our website or another appropriate method.
12. Contact One Call Networks
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
One Call Networks LLC
Traverse City, Michigan 49684
Colorado Springs, Colorado 80918
Email: dave@onecallnetworks.com
Telephone: (231) 221-3222
Website: https://www.onecallnetworks.com/