Under the Silver plan, we monitor your network and server(s) for activity, security, and safety. We will install Atera RMM to your computer(s) and server(s) to monitor their physical functionality, including Disc Space, Hardware Performance, System Temperature, and similar performance issues. Atera also allows monitoring of your computer and network Up and Down time. We will install OpenDNS Internet filtering and IDrive Local & Online backup products so that we can remotely monitor your Internet and Data backups 24/7. These require monthly or annual subscriptions, and you will be invoiced additionally for these based on the number of computers on your network as well as the amount of data to be backed up.
Please note that Workstation service and protection is NOT included under the Silver tier. This can be added as a separate Individual charge per workstation, but desktops are routinely maintained only at the Platinum level.