Customer Tools

IT Managed Service Packages

Help Desk Technician - Reactive

If you simply want a competent and experienced Help Desk team at your disposal to respond to remote or onsite issues, this is the plan for you. We’ll be on call to remotely install, set up, configure, and troubleshoot your IT concerns. This plan does not include proactive or preventive monitoring. Remote resolutions requiring 15 minutes or more and onsite services will be considered “projects” and subject to a separate charge. All work will be coordinated through our ticket system.

Systems Administrator - Proactive

This service level covers all the help desk functions described above, while we also proactively monitor and maintain your entire inventory of office technology. Your systems will be current and up to date and will reflect industry best practices. The Systems Administrator tier includes:

  • Monitoring of
    • Ongoing systems updates
    • Technology usage and utilization
    • Cybersecurity, dark web and malicious attacks
    • System logs and alert
  • Managing and maintaining workstations, servers (physical or virtual) or network.
  • Managing automation, backups, disaster recovery, security and upgrades.
  • Documenting all aspects of IT infrastructure.
  • Training on security, utilization and general functionality of office technology.
Information Technology Director - Planner

At this optimal, hands-on level, in addition to all the services listed above, we’ll take the lead on all technology relationships both internally (users) and externally (vendors). We’ll ensure you’re getting the best solution at the best cost for all your IT requirements. We’ll meet regularly with your leadership team to make sure we’re completely in sync with your IT goals and your business plans. The services include:

  • Planning, evaluating, and optimizing your information and communication technologies.
  • Creating processes and standards for selecting, incorporating, and supporting your information and communication technologies.
  • Meeting monthly with company leadership to report on service level deliverables.
  • Translate business and operational priorities into supportive information and communication technology strategies.
  • Manage vendor selection and relations for information and communication technology services.

Package Comparison Chart

Network

Help Desk
Sys. Admin.
IT Director
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled

Server

Silver
Gold
Platinum
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket

Workstation

Silver
Gold
Platinum
System Monitoring 24/7
System Monitoring 24/7
System Monitoring 24/7
System Monitoring 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled

ASSET & ACCOUNT MANAGEMENT

Silver
Gold
Platinum
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket

Contact One Call to to learn more about how we can help your Business have technology work for you.