If you simply want a competent and experienced Help Desk team at your disposal to respond to remote or onsite issues, this is the plan for you. We’ll be on call to remotely install, set up, configure, and troubleshoot your IT concerns. This plan does not include proactive or preventive monitoring. Remote resolutions requiring 15 minutes or more and onsite services will be considered “projects” and subject to a separate charge. All work will be coordinated through our ticket system.