Customer Tools

IT Managed Service Packages

Silver

Under the Silver plan, we monitor your network and server(s) for activity, security, and safety. We will install Atera RMM to your computer(s) and server(s) to monitor their physical functionality, including Disc Space, Hardware Performance, System Temperature, and similar performance issues. Atera also allows monitoring of your computer and network Up and Down time. We will install OpenDNS Internet filtering and IDrive Local & Online backup products so that we can remotely monitor your Internet and Data backups 24/7. These require monthly or annual subscriptions, and you will be invoiced additionally for these based on the number of computers on your network as well as the amount of data to be backed up.

Please note that Workstation service and protection is NOT included under the Silver tier. This can be added as a separate Individual charge per workstation, but desktops are routinely maintained only at the Platinum level.

Gold

The Gold plan includes every feature that comes with the Silver tier plus many pro-active and preventative measures. The Gold tier includes Firmware updates, Wireless Network Monitoring, Server and workstation patching and updating, as well as domain management. We’ll work diligently to keep your systems up to date, safe, and current. We’ll also monitor and apply patches as they come available as well as watch your systems’ behind the scenes processes.

The Gold tier also includes desktop service and protection. At this level, we add Malwarebytes Endpoint Protection as we monitor your system for viral intrusions. This requires an annual subscription per unit and you’ll be billed additionally for this based on the number of computers covered by the agreement. We’ll also provide the optional Preventative Maintenance service remotely or on-site on a scheduled basis.

Platinum

Our Platinum plan offers everything in the Silver and Gold tiers plus Microsoft Exchange or Office 365 Administration. This service level is ideal for clients that host their own email server or utilize their own private Domain for email. We’ll monitor, maintain, and improve your email system by adding a Managed SPAM filtering agent that will notify our staff of any Phishing, Spearfishing, or other malicious attempts to acquire your data through your email system.

Within the Platinum tier, we also offer our new Asset & Account Management service. As described in the previous pages, we will be your advocate and liaison pertaining to any and all IT or technical services you own or would like to implement. If you have, need, or would like to upgrade things like Telephone, Internet, IT, or even security or surveillance systems, we will be your primary contact with the various service providers, so you and your people can stay focused on what you do best.

Package Comparison Chart

Network

Silver
Gold
Platinum
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Internet / Local Area Network Uptime 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Threat Assessment and Management 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
Internet Filtering (Monthly subscription required per user.) 24/7
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
IDrive Local & Online Backup Management (Annual subscription required.) Daily
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Firmware and Policy Updates Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
Wireless Network Management (Ubiquiti UAP required) Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled
HIPAA & PCI Compliance Reporting Scheduled

Server

Silver
Gold
Platinum
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
System Uptime Monitoring 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Monitoring of Primary Server Functions 24/7
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Windows Critical Patching Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Server Related 3rd Party Software Updates Scheduled
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
Domain / Peer-to-Peer Management (Rights, Shares, Printers) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
User Management (Add / Remove / Change) Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket
Microsoft Exchange or Office 365 Administration Ticket

Workstation

Silver
Gold
Platinum
System Monitoring 24/7
System Monitoring 24/7
System Monitoring 24/7
System Monitoring 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Malwarebytes Endpoint Monitoring (Subscription required per PC.) 24/7
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Windows Patch Management Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
Workstation Related 3rd Party Software Updates Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
System Tweaks & Customizations Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled
Proprietary Preventative Maintenance Script Scheduled

ASSET & ACCOUNT MANAGEMENT

Silver
Gold
Platinum
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Asset Management (End of Life) Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Software Subscription Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Hardware Warranty Management Monthly
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Internet, Telecom, IT Service Provider(s) Administration 24/7
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket
Hardware & Software Purchasing Agent Ticket

Contact One Call to to learn more about how we can help your Business have technology work for you.